Frequently Asked Questions
KELFIORA Frequently Asked Questions
How long does order processing take?
Orders are normally processed within 3 business days. You will receive a shipping confirmation when your order is dispatched.
How long does delivery take?
Estimated transit time is generally 5–15 business days after dispatch. Actual delivery time can vary by destination, carrier, customs, weather, and other conditions outside our control.
How much is shipping?
For supported destinations shown at checkout, standard shipping is USD 6 for orders below USD 36 and free for orders of USD 36 or more. Any available express option and its price are shown at checkout.
How can I track my order?
Use the tracking link in your shipping-confirmation email. Tracking may take 24–72 hours after dispatch to show its first carrier scan. You may also contact support@kelfiora.com with your order number.
What payment methods are displayed?
KELFIORA displays Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All prices and orders are processed in United States dollars (USD). Card availability is subject to checkout, issuer, and destination eligibility.
Do you offer subscriptions or automatic renewals?
No. KELFIORA does not offer subscriptions or automatic-renewal purchases. Each order is a one-time purchase unless the checkout clearly states otherwise.
What is the return window?
You may request a return within 30 days after delivery. Contact support@kelfiora.com before sending an item back so we can provide instructions.
Who pays return shipping?
For a non-quality return, the customer pays return shipping. If we confirm a product-quality or fulfillment issue, the customer will not be charged reasonable return postage. Please see our Refund Policy for conditions and exclusions.
Can I cancel or change an order?
Contact us as soon as possible. If processing has not started, we will try to help. Once an order has been processed or dispatched, cancellation or address changes may no longer be possible.
How do I contact KELFIORA?
Email support@kelfiora.com. Our support inbox accepts messages 24 hours a day, 7 days a week. Messages are reviewed in the order received.