KELFIORA Shipping & Delivery Policy

Last updated: September 29, 2026

Order processing

Orders are normally prepared for shipment within 3 business days after payment and order verification. Weekends and public holidays are not business days. We will contact you at the checkout email address if an address question, stock issue, payment review, or other exceptional circumstance affects processing.

Delivery destinations and currency

Destinations currently available for an order are shown at checkout. All prices and shipping thresholds in this policy are stated in United States dollars (USD). Availability may be limited by product restrictions, carrier coverage, or local law.

Shipping rates

Shipping is calculated from the discounted merchandise subtotal before tax and shipping. For supported destinations, orders below USD 36 are charged USD 6 for Standard shipping, and orders of USD 36 or more qualify for free Standard shipping. Any optional expedited service and its price will be shown separately at checkout.

Estimated delivery

After dispatch, delivery is generally estimated at 5–15 business days. This estimate is not a guaranteed arrival date. Remote-area routing, customs review, carrier capacity, public holidays, severe weather, and local conditions may affect delivery time.

Tracking and split shipments

When tracking is available, it is sent to the contact information provided at checkout. A tracking label may appear before the carrier records its first scan. Items from one order may be shipped separately because of size, availability, handling requirements, or fulfillment routing.

Address changes

Please review the recipient name and full delivery address before placing an order. Contact support@kelfiora.com promptly with your order number if a correction is needed. We will try to help before dispatch, but cannot guarantee changes after processing begins. Where permitted by law, additional redirection or reshipping costs caused by an address supplied incorrectly by the customer are the customer’s responsibility.

Customs, duties, and import charges

International orders may be subject to duties, taxes, brokerage charges, or other import fees imposed by the destination. Unless checkout expressly states that these amounts are included, they are the recipient’s responsibility. Customs processing may add delivery time.

Lost packages

If your tracking has stopped updating or you believe your package may be lost, please contact us at support@kelfiora.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.

Delivery delays

Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.

Damaged, incorrect, or incomplete deliveries

Please retain the parcel, shipping label, product, and packing materials and contact support@kelfiora.com as soon as reasonably possible. Include your order number and clear photographs so we can investigate and provide the appropriate remedy under applicable law.

Customer support

Customer Support: Available 24 hours a day, 7 days a week.

Email: support@kelfiora.com