KELFIORA Shipping Policy — Moon Route Map

Last updated: September 9, 2026

The Moon Route Map separates preparation from carrier transit. Time windows are estimates, not guaranteed arrival appointments unless a carrier expressly offers a guaranteed service.

Phase I — garden preparation

In-stock orders are generally prepared within 2–6 business days after payment and order checks finish. Weekends and public holidays are excluded. Stock review, payment verification, address questions, high volume, or operational disruption can extend preparation.

Phase II — estimated travel

After dispatch, transit commonly takes 6–19 business days. Destination, remote-area routing, customs, weather, carrier capacity, public holidays, and local conditions may change the estimate. Tracking dates may be revised while a parcel changes networks.

Phase III — address check

Review the recipient name and complete address before payment. Send corrections promptly with the order number. We will try to help before handoff, but cannot guarantee changes after processing starts. Where law allows, added redirection or reshipping costs caused by customer-supplied address errors may be the customer’s responsibility.

Phase IV — tracking and divided parcels

When available, tracking is sent to the checkout contact channel. A label may appear before the first carrier scan. Products can ship separately because of size, availability, handling limits, or fulfillment routing; multiple notices do not necessarily mean a duplicate order.

Phase V — international destinations

International parcels may attract duties, taxes, brokerage, or customs fees. Unless checkout says these are included, the recipient is responsible for them. Customers should check local restrictions for adhesives, synthetic hair, nail accessories, and personal-care goods before ordering. Customs review can add time.

Phase VI — delay, loss, damage, or wrong contents

If tracking stalls or shows delivery but the parcel cannot be found, first check the delivery area, household, building staff, safe-place notice, and carrier. For visible damage, a wrong item, or missing contents, keep the parcel, label, product, and packing and contact us within 6 days after delivery when practical. Include the order number and clear photographs so we can review the available remedy under the facts and applicable law.

Questions

For Moon Route help, write to support@kelfiora.com.