KELFIORA Return & Refund Policy

Last updated: September 29, 2026

30-day return request period

You may request a return within 30 days after delivery. To be eligible, the item must be in the same condition in which it was received, unworn or unused, with any tags attached and in its original packaging. Please keep the order confirmation or other proof of purchase.

How to request a return

Email support@kelfiora.com before sending anything back. Include your order number, the item you wish to return, the reason for the request, and clear photographs when the item is damaged, defective, incomplete, or incorrect. We will review the request and provide return instructions if it is accepted. Items sent without an approved return request may not be accepted.

Return address

Approved returns must be sent only to the return address provided in our return authorization:

Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao’an District, Shenzhen City, China

Please do not send a return to any address shown on the original parcel unless our support team confirms it in writing.

Return shipping costs

For a non-quality return, including a change of mind or an incorrectly selected style, color, size, length, or quantity, the customer is responsible for return shipping costs. We recommend using a tracked service because the customer remains responsible for the parcel until it reaches the authorized return address.

If we confirm that an item arrived damaged, defective, incomplete, or different from what was ordered, we will provide an appropriate remedy and will not require the customer to bear reasonable return shipping costs for the confirmed quality or fulfillment issue.

Inspection and refund timing

We will notify you after the return is received and inspected. If approved, we will process the refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the funds. Original expedited shipping charges and customer-paid return shipping are not refundable unless required by law or the return results from our confirmed error.

Exchanges

The quickest way to obtain another item is to request a return and, after acceptance, place a separate order. If the issue is a confirmed defect, damage, shortage, or wrong item, contact us before placing a replacement order so we can review the appropriate remedy.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help before processing or dispatch, but cancellation cannot be guaranteed once fulfillment has begun. This does not limit any cancellation right that cannot lawfully be waived.

Consumer rights

This policy does not exclude or restrict any mandatory consumer right that applies to your purchase.

Customer support

Customer Support: Available 24 hours a day, 7 days a week.

Email: support@kelfiora.com