KELFIORA Return Policy — Petal Check

Last updated: September 9, 2026

Petal Check explains how to request a change-of-mind return or report an incorrect, damaged, faulty, or incomplete item. Contact us before mailing anything so eligibility and the correct route can be reviewed.

Petal 1 — start the review

Email us within 16 days after delivery with the order number, item and variant, reason, requested outcome, and useful photographs. A message starts review; it does not automatically authorize a return.

Petal 2 — keep eligible condition

Unless mandatory law provides otherwise, a change-of-mind item must be unused, unworn, unopened, complete, in original sealed packaging, with tags, films, instructions, and included pieces intact, and suitable for resale. Fitting, styling, cutting, washing, applying, or otherwise testing an item can count as use.

Petal 3 — hygiene and altered items

Opened or used lashes, lash adhesives, press-on nails, nail charms intended for application, and personal-care patches may be ineligible for change-of-mind return for hygiene or safety reasons. Wigs that have been worn, cut, washed, colored, styled, scented, or altered may also be ineligible. Cosmetic bags should be empty, clean, and unused. These limits do not remove rights for faulty, damaged, misdescribed, or wrongly supplied goods.

Petal 4 — ordinary exclusions

Gift cards, customized goods, items marked final sale, and goods restricted from return by health, safety, or law are ordinarily not returnable for change of mind. Promotional sets may need to be returned complete. Ask before opening a product if eligibility is uncertain.

Petal 5 — seller error or arrival issue

Report visible damage, missing pieces, or an incorrect product within 6 days after delivery when practical. Keep labels and packaging. After review, we may offer a suitable replacement, refund, store credit, or another remedy consistent with the evidence and applicable consumer law.

Petal 6 — authorized return travel

Do not ship a return until instructions are issued. Approved instructions identify the method and destination. For an eligible change-of-mind return, postage and non-refundable original delivery charges may be the customer’s responsibility where allowed. For verified seller error or qualifying fault, we explain the remedy and any covered route.

Petal 7 — inspection and funds

Returned goods are inspected after receipt. If approved, a refund is normally issued to the original payment method within 8–14 business days after inspection. Banks and payment providers may require additional posting time. Any lawful refusal or condition-related deduction will be explained.

Petal 8 — cancellation or exchange

Send cancellation requests quickly, but cancellation cannot be guaranteed after processing begins. Direct exchange may not be available; an approved return followed by a new order may be the practical route. Mandatory consumer, warranty, refund, and cancellation rights remain unaffected.

Questions

To open a Petal Check, write to support@kelfiora.com.