KELFIORA Privacy Policy — Glasshouse Record

Last updated: September 9, 2026

This Glasshouse Record explains how KELFIORA handles personal information when you visit kelfiora.com, purchase, subscribe, contact support, or use store features. Shopify and connected providers may process information needed for storefront operation, checkout, payment, delivery, security, measurement, and communication.

Pane A — information you provide

Depending on the interaction, we may receive names, email and delivery details, billing information, order history, account details, product choices, subscription preferences, return information, support messages, and photographs or documents you choose to send. Payment credentials are normally handled by the payment provider and are not stored by us in full.

Pane B — device and visit records

Devices and services may create IP address, browser and device data, approximate location, cookie identifiers, referral details, pages viewed, cart activity, checkout events, and security or fraud signals. Data may also come from Shopify, apps, payment processors, carriers, analytics providers, advertising partners, or parties supporting a requested transaction.

Pane C — why records are used

We use information to run and improve the store, complete purchases, deliver orders, provide support, manage returns, remember choices, protect checkout and accounts, detect misuse, maintain records, comply with law, understand performance, and send marketing where permitted. Depending on location and activity, the legal basis may be contract, legitimate interests, consent, or law.

Pane D — service providers and recipients

Information may be shared with Shopify, payment and fraud-prevention providers, fulfillment and delivery partners, hosting and security services, support tools, analytics or advertising providers, professional advisers, authorities where legally required, and parties involved in a business transaction. Each handles data for its service or another lawful purpose under its own obligations.

Pane E — cookies and choices

Cookies and similar technologies can operate carts, remember preferences, prevent fraud, measure visits, and support advertising. Available controls depend on browser, device, consent interface, location, and provider. Disabling some technologies may reduce store functionality. Where required, non-essential technologies follow the choices presented to you.

Pane F — retention, safeguards, and transfers

Records are retained only as long as reasonably needed for customer service, accounting, disputes, security, and legal duties. Periods vary by record and jurisdiction. Reasonable safeguards are used, but no system is completely secure. Shopify and other providers may process information internationally using applicable contractual, organizational, or legal protections.

Pane G — privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or review of certain decisions. Marketing messages include available opt-out methods. We may need to verify identity and may retain data where a valid legal or operational reason applies.

Pane H — younger users, links, and updates

The store is not intended for children to use independently where parental authorization is required, and we do not knowingly seek children’s information in violation of law. Third-party websites have separate practices. We may update this Record by posting a revised version and date.

Questions

For privacy questions or rights requests, write to support@kelfiora.com.